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Acena Call Center & Answering Service

Bilingual Answering Service For Call Overflow

Businesses trying to handle daily peak periods or seasonal high-volume call traffic need to partner with a reliable answering service. An answering service for call overflow management that can step in to quickly and efficiently answer your calls and assist your customers. An answering service team that functions as another branch of your workforce when you need it, and doesn’t cost you a dime when you don’t.

 

A Service Like Acena’s Bilingual Call Overflow Management

Our call overflow management answering services have been a top business solution for companies of all sizes. We integrate seamlessly with your existing business with our commitment to professionalism, customized scripts, and automatic call forwarding during overflow periods.
Live Agents Make Call Overflow Hold Periods a Thing of the Past
Your customers expect high quality customer service even for routine calls, and your sales depend on it. But each call also takes time away from other tasks. Our call overflow answering service puts live agents in touch with your callers when your in-house staff is already occupied. No interruptions, and no missed calls.
Customers are more likely to make a purchase when a live person handles their call. A team of live agents can give even the smallest businesses big-business call handling capabilities, meaning no one has to wait on hold or leave a voice mail, ever.

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Full Call Management with a Suite of Answering Service Features

Your staff can only manage so many calls and messages before accuracy starts to slip. Our answering service tames your call overflow traffic and provides other information management features as well.
We can help with customer questions and troubleshooting, order processing, RSVP and event registration services, ad response contact services, and much more. Whatever the cause of your spike in call volume, we can help keep everything organized and running full steam.
We also help our clients track the who, what, when, where, why of their calls. Whether you want it in real time, in daily updates, or at another schedule of your choosing, we give you the information you need at your convenience.

Inbound Call Service for Domestic and International Customers

Our call overflow service adjusts to changes in your business as well as your call volume. No more customers on hold due to staff illness, holidays, or vacations. Conduct business in every time-zone, and let your local business take international orders with courtesy, efficiency, and ease.
Planning a new product launch, or a marketing push in a new market? We can have a call overflow management service up and running whenever you need it. No difficult installations or complicated account setups, just the perfect call answering service for businesses and customers the world over.
See how an answering service can be your call overflow management solution. Whatever your business, we’ll have your lines covered whenever you don’t!

 

An event registration answering service keeps things remote and out from under your feet. And because we offer customized scripts and the best customer service around, your customers will never know they’re not talking directly to members of your own in-house staff.

 

Businesses of all sizes and industries are already taking advantage of the streamlined event registration that an outsourced event registration answering service. With flexible plans that can be customized to your specific needs, there’s no reason not to give us a call and get started today!

Acena Solutions
Call Overflow Support
Day or night, when your customers and associates call it is essential that they speak with someone who conveys that their needs are being addressed by a knowledgeable, concerned member of your staff. When they're busy call over flow support makes the difference. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Voice Mail
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press "0" and be connected to a Live Agent.
Overflow Receptionist
Eliminate hold times and busy signals during peak calling times. Acena will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.

Call Center Service Provider

More Reasons to Use
Call Overflow Answering Services

  • Nights, weekends, holidays, your calls are answered by a live agent.
  • 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
  • Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
  • Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
  • If no response to an emergency call, our service will dispatch to multiple backup numbers.

Call for More Info: 877-382-2362