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Acena Call Center & Answering Service

How Can Chiropractors Benefit from Hiring an Answering Service Center?

If you are a chiropractor you understand the frequent (and sometimes urgent) need for your services. Men, women, and children of all ages are likely to make appointments throughout the day to ensure they receive a one on one session with you or someone from your company. Unfortunately, though, not all people are able to book appointments during the day. Pain and discomfort doesn’t stop after business hours. This means that after you close up for the day potential clients are calling with questions, concerns, and trying to book appointments. Statistically speaking 80 percent of people will hang up when they reach voicemail in fear that their message will never be heard (according to a recent Forbes article).

 

Support For Chiropractors, Starting From “Hello”

If a competing chiropractor down the street are aware of this as well, they have likely hired an answering service. That means that when the lady with the pinched nerve calls you after hours to book a last minute appointment – she will be sent to voicemail. She will call your competitors down the street who have outsourced missed calls to an answering service and are prepared to take her information immediately. Your company just missed out on a potential long term client because of unavailability. Call services are a simple and affordable way to achieve customer service that is available twenty-four hours a day and seven days a week. This level of professionalism beyond business hours is a small investment for long term growth and increased revenue.

 

            You must be curious and wondering “how does it work?” or “how does this benefit my company?” When considering if an answering service for chiropractors is right for you it is important to be aware of the benefits. You can avoid missing sales opportunities. By never missing a call you can ensure your business is able to gain money at every given opportunity and be the first to respond to your potential client’s needs. One of the greatest feats, however, is that your company will not only bring in more revenue; but save more money. You will only pay for the times when the call service center is actually working on your behalf. Not only does it look good when you always answer your phone; but outsourcing your calls to an answering service is very affordable (about $1 a call).

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In Good Hands With Acena

With our highly customized scripts callers will not know they are speaking to an answering service agent at Acena. This greatly increases your level of customer care and you look like a big company when someone answers your phone live 24 hours a day. Call centers have generators that cut on in the case of a power outage. This backup plan means that your company will no longer be at the mercy of the power and telephone companies in the case that all lines go down. Your company should never miss a business opportunity. By hiring a call service center you maximize marketing efforts and allow your business to grow to be all that it can be. Stand out among the rest and hire a call service center today.

Answering Service
Day or night, when your customers and associates call it is essential that the person they speak with conveys the feeling that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Voice Mail
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press "0" and be connected to a Live Agent.
Overflow Receptionist
Eliminate hold times and busy signals during peak calling times. Acena will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.

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More Reasons to Use
A Chiropractor Answering Services

  • Nights, weekends, holidays, your calls are answered by a live agent.
  • 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
  • Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
  • Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
  • If no response to an emergency call, our service will dispatch to multiple backup numbers.

Call for More Info: 877-382-2362