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Archive for the 'Customer Retention' Category

Image of a man in a shop having an effective phone conversation with a customer

3 Critical Things to Master For Effective Phone Conversations with Your Customers

Posted on July 11th, 2017 · Posted in Customer Retention, Customer Service

Deliver a superior customer experience to your callers by mastering these three conversation components.   There is no question that some people have the gift of gab. However, just being.. read more

Answering Service For Busy Seasons

Posted on December 12th, 2016 · Posted in After Hours, Answering Service, Customer Retention

When Business Picks Up, Rely on an Answering Service to Handle the Rush The busiest part of the year differs depending on what line of business you’re in, but the.. read more

What To Do When Your Customer Isn’t Satisfied

Posted on June 25th, 2016 · Posted in Answering Service, Customer Retention, Customer Service

How To Handle a Dissatisfied Customer Unfortunately, no business is perfect. It doesn’t matter how much time and effort you put into crafting customer service strategies, or how many customer.. read more

Going Beyond Standard Answering Service Solutions

Posted on April 11th, 2016 · Posted in Answering Service, Call Center Services, Customer Retention, Customer Service

Going Beyond Standard Answering Service Solutions For professionals that have not contracted an answering service previously, it is easy to write off the service as a sort of glorified answering.. read more

The Customers Time Is More Valuable Than Yours

Posted on April 4th, 2016 · Posted in After Hours, Answering Service, Customer Retention, Customer Service, Outsourcing

Your Customer’s Time is More Valuable Than Your Own Your time is very important, but to the customer their time is more important than yours.  By simply adjusting your mindset.. read more

First Impressions

Posted on March 14th, 2016 · Posted in After Hours, Answering Service, Customer Retention, Customer Service, Uncategorized

The Power of First Impressions & How Your Answering Service Boosts Your Image When speaking about first impressions, business professionals often concentrate on things like wardrobe, eye contact, and a.. read more

Human Communication Over Electronics

Posted on January 20th, 2016 · Posted in Answering Service, Customer Retention, Customer Service

Never Forget the Value of Human Communication Over Electronic Electronic communication has increasingly become the norm in modern society. Text messages and emails are sent in the billions every day,.. read more

First Impressions Matter More Than You Think

Posted on December 14th, 2015 · Posted in Answering Service, Customer Retention, Customer Service

The First Impression Shouldn’t be the Last Impression It is almost impossible to place enough emphasis on the first impression that your first line of contact makes with a customer… read more

Are You Listening To Your Customers?

Posted on November 9th, 2015 · Posted in Answering Service, Customer Retention, Customer Service

The Importance of Listening to a Customer Every customer that calls into a business wants something different. Sometimes they want to place an order, other times they want to speak.. read more

Customer Retention VS Acquiring New Ones

Posted on August 31st, 2015 · Posted in Customer Retention, Customer Service

The Value of Returning Customers – Retention vs Acquiring New It is easy for a company to focus so hard on gaining new customers that they lose sight of the value of their.. read more