Image of a businessman near a city preparing his company for a natural disaster

Is Your Business Prepared in Case of a Natural Disaster?

Posted on August 15, 2017 · Posted in Call Center Services, High Call Volumes, Outsourcing

Don’t let a natural disaster derail your company. Make sure you’ve got a disaster recovery backup plan in place to keep things as close to business as usual as possible.

What have you done to prepare your business in the case of a natural disaster? If you are like most businesses, you probably have invested in some form of insurance that protects you against damages or loss to company property. But what about the loss your business will experience when a potential customer calls trying to get a hold of someone and you’re unable to answer because your phone lines are down?

When you list your businesses hours of operation, your customers expect to be able to reach you. Unfortunately, it isn’t always possible to avoid being hit by a snowstorm that prevents you and your employees from coming into the office for the day, or maybe even up to a week. Now what about that customer who was trying to get in touch with you? Do you think they would wait to find out why you weren’t answering your phones? Probably not. Instead, there is a good chance that your lack of availability would probably change how they feel about doing business with you. It might even turn them to doing business with one of your competitors altogether.

What’s worse is that Mother Nature (snowstorms, hurricanes, tornadoes, wildfires, etc.) is not the only risk to your business suddenly becoming unavailable to your customers. You also have to face more common risks like a potential power failure because some construction in your building damaged the wiring. Or maybe your phones go down because a truck in your neighborhood went off the road and took down a phone pole. Perhaps it is even something as simple as the phone device itself stops working and you can’t make or take calls until a technician comes, or you have to order a new phone.

The truth is, most of your customers don’t care. It is your job as a business owner to manage risks like these. If your customer doesn’t accept excuses, you shouldn’t either.

The question is, what can you do that would protect your business from all of these natural disasters and risks?

The answer: Acena Disaster Recovery Answering Service. When you partner with Acena as your customer service call center solution, your business and your customer experience is protected from falling victim to natural disasters, power failures AND technology malfunctions. Acena offers businesses disaster-proof phone answering services that tap into a huge network of highly experienced phone agents that are trained on your account and ready to take your calls no matter what unfortunate circumstance may be crippling your business at the time.

With Acena, your business is also protected from the financial disaster of employee turnover. Never have another customer suffer through poor support from a disgruntled employee or an inexperienced trainee again. Instead, work with us to develop a custom script with pre-approved responses that get your customers the information and service they need, when they need it.

Whether it is an act of god, a random accident, technology failure, or protecting against the naturally occurring risks of losing an employee, Acena live support solutions are a solid choice to disaster-proof your business. With just a few minutes on the line with one of our friendly onboarding agents, we can set your business up with a no-risk 7-day free trial. So what are you still waiting for? You’re just a phone call away from protecting your business on a whole new level.

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Proven Ways Answering Service Helps You

Going Beyond Standard Answering Service Solutions

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