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Image of a businessman near a city preparing his company for a natural disaster

Is Your Business Prepared in Case of a Natural Disaster?

Posted on August 15, 2017 · Posted in Call Center Services, High Call Volumes, Outsourcing

Don’t let a natural disaster derail your company. Make sure you’ve got a disaster recovery backup plan in place to keep things as close to business as usual as possible… read more

Image of an angry woman calling a business

How to Deal with an Angry Customer Using the 5 A’s

Posted on August 1, 2017 · Posted in Customer Service

It’s never fun dealing with an angry customer. But you can make the best out of the situation by using the 5 A’s, which can flip the encounter into a.. read more

Image of a man in a shop having an effective phone conversation with a customer

3 Critical Things to Master For Effective Phone Conversations with Your Customers

Posted on July 11, 2017 · Posted in Customer Retention, Customer Service

Deliver a superior customer experience to your callers by mastering these three conversation components.   There is no question that some people have the gift of gab. However, just being.. read more

Image of a woman reading in a hammock while her answering service handles her calls

What If You Gave Yourself a Break? [5 Reasons Someone Else Can Answer Those Calls]

Posted on June 27, 2017 · Posted in Answering Service, Outsourcing

Running a business can be a grind. It’s important to take some time away so you stay refreshed. Don’t worry, you won’t miss anything. You’ll be in good hands.  .. read more

Customer Satisfaction

Posted on December 20, 2016 · Posted in Answering Service

When Business Picks Up, Rely on an Answering Service to Handle the Rush The busiest part of the year differs depending on what line of business you’re in, but the.. read more

Answering Service For Busy Seasons

Posted on December 12, 2016 · Posted in After Hours, Answering Service, Customer Retention

When Business Picks Up, Rely on an Answering Service to Handle the Rush The busiest part of the year differs depending on what line of business you’re in, but the.. read more

Communication and Customer Service

Posted on November 22, 2016 · Posted in Answering Service, Customer Service

Forget All the Company Jargon: Communication and Customer Service It is no great surprise that all industries have their share of technical language, terminology and shorthand ways of speaking that.. read more

How’s Your Answering Service During The Busy Season?

Posted on October 28, 2016 · Posted in Answering Service

Is Your Answering Service Staying Calm Under Pressure During Busy Seasons? In a perfect world, every call that came into your call center would be from a happy person looking.. read more

Overflow Call Answering For Medical

Posted on October 7, 2016 · Posted in After Hours, Answering Service, Medical Answering Service

Answering Services to Handle Call Overflow in the Medical Industry Regulatory compliance seems to consistently grow more complex and time consuming in the modern medical industry. Largely, this is due.. read more

3 Ways an After Hours Answering Service Builds Business

Posted on September 9, 2016 · Posted in After Hours, Answering Service

3 Ways an After Hours Answering Service Builds Business Its closing time and just as your receptionist is about to clock out the phone begins ringing. He or she allows.. read more