Long Hold Times Make For Angry Customers

Posted on July 17, 2018 · Posted in Customer Service, Long Hold Times

New studies reveal that customers aren’t willing to wait on hold very long or even at all. No one likes to be put on hold, and yet it happens to.. read more

Image of a woman one the phone who is fed up with poor customer service

Have Businesses Killed Excellent Customer Service?

Posted on July 3, 2018 · Posted in Customer Service

Excellent Customer Service – Is It Dead? Ask your typical American consumer and, chances are, they’ll tell you customer service is dead. The days of warm greetings—in person and over.. read more

Image of a team of virtual receptionists providing service for businesses

Virtual Receptionist Solutions For Business

Posted on June 19, 2018 · Posted in Virtual Receptionist

What are Virtual Receptionist Services and How Do They Function? When you hear the phrase “virtual receptionist,” do you imagine some sort of detached robotic voice suspended somewhere “in the.. read more

Image of a customer having a good experience

Are Your Customers Having a Good Experience? Here’s How to Tell

Posted on June 5, 2018 · Posted in Customer Retention, Customer Service, Quality Monitoring

Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able.. read more

Attorney Answering Service Solutions For Law Offices

Posted on May 22, 2018 · Posted in Attorney Answering Service

Legal professionals who are part of small and medium sized law offices enjoy great benefits from specialized attorney answering services. Clients with questions, other attorneys with quibbles to raise, witnesses.. read more

Image of customer complaint cards handled effectively

How to Effectively Handle Customer Complaints

Posted on May 8, 2018 · Posted in Customer Retention, Customer Service

Customer complaints are golden opportunities to get feedback about your business, improve client relationships, and even develop brand advocates. When you are the one talking with customers each and every.. read more

Emergency Elevator Call Service

Posted on April 24, 2018 · Posted in Elevator Answering Service, Emergency Answering Service

How an Elevator Answering Service Operates Elevator service and repair companies who don’t use a live answering service are risking dissatisfied customers and missed opportunities. It seems so simple. Someone.. read more

Image of a small business owner combining marketing and customer service strategies

Why Your Small Business Should Combine Marketing and Customer Service Strategies

Posted on April 10, 2018 · Posted in Customer Retention, Customer Service

Marketing and Customer Service might seem like separate initiatives, but the two actually have more in common than you might think, which is why small businesses should consider intertwining strategies… read more

Image of an Acena call center agent performing the perfect customer service handoff

The Perfect Customer Service Handoff

Posted on March 27, 2018 · Posted in Customer Retention, Customer Service

When a customer calls your business, they hate being passed around like the mashed potatoes on Thanksgiving. Get them straight to the person who can help them best with the.. read more

Image of six different answering service providers to choose from

How To Find The Best Answering Service Provider

Posted on March 13, 2018 · Posted in Answering Service

With so many options out there, it can be tricky to pick the best answering service. To help, we’ve put together five tips for helping you choose the right one… read more