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Turning Customer Complaints Into Compliments

Posted on September 11, 2018 · Posted in Customer Retention, Customer Service

How To Take a Customers Complaint and Transform Their Experience Into One That Earns You a Compliment As few as four percent of unhappy customers actually make their dissatisfaction known.. read more

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Tips To Improve Customer Satisfaction

Posted on August 28, 2018 · Posted in Customer Retention, Customer Service

Improve Satisfaction, One Customer At a Time – What Every Business Should Know Customer satisfaction certainly isn’t the only set of metrics you need to look at in order to run.. read more

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How to Win Back Former Customers

Posted on August 14, 2018 · Posted in Customer Retention, Customer Service

Everything Old is New Again, Including Clients Client acquisition and retention efforts often ignore an important group: the ones that got away. Here’s how to win former customers back. You might.. read more

Location Matters: Study Explains Importance of Outsourcing Call Center Services With U.S. Based Agents

Posted on July 31, 2018 · Posted in Call Center Services, Customer Service, Outsourcing

U.S. Based Call Center Support – Location Makes a Big Difference in Customer Service and Profits The outsourcing of call center jobs has become so commonplace it’s almost cliche, but.. read more

Long Hold Times Make For Angry Customers

Posted on July 17, 2018 · Posted in Customer Service, Long Hold Times

New studies reveal that customers aren’t willing to wait on hold very long or even at all. No one likes to be put on hold, and yet it happens to.. read more

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Have Businesses Killed Excellent Customer Service?

Posted on July 3, 2018 · Posted in Customer Service

Excellent Customer Service – Is It Dead? Ask your typical American consumer and, chances are, they’ll tell you customer service is dead. The days of warm greetings—in person and over.. read more

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Virtual Receptionist Solutions For Business

Posted on June 19, 2018 · Posted in Virtual Receptionist

What are Virtual Receptionist Services and How Do They Function? When you hear the phrase “virtual receptionist,” do you imagine some sort of detached robotic voice suspended somewhere “in the.. read more

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Are Your Customers Having a Good Experience? Here’s How to Tell

Posted on June 5, 2018 · Posted in Customer Retention, Customer Service, Quality Monitoring

Keeping your fingers on the pulse of your customer service efforts and how your clients perceive their experiences with you is crucial to your success as a business. Being able.. read more

Attorney Answering Service Solutions For Law Offices

Posted on May 22, 2018 · Posted in Attorney Answering Service

Legal professionals who are part of small and medium sized law offices enjoy great benefits from specialized attorney answering services. Clients with questions, other attorneys with quibbles to raise, witnesses.. read more

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How to Effectively Handle Customer Complaints

Posted on May 8, 2018 · Posted in Customer Retention, Customer Service

Customer complaints are golden opportunities to get feedback about your business, improve client relationships, and even develop brand advocates. When you are the one talking with customers each and every.. read more