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Acena Call Center & Answering Service

24 Hour Landscapers Answering Service

Why Your Landscaping Firm Should Hire an Answering Service

 

            Growth in the last five years in the domestic housing and property markets have led to greater demand for landscaping services. The question many landscaping firms are left to ask themselves is this: how can I stand out from competitors? The easiest and most important answer to this is customer service available 24/7. This leaves a lasting impression and professional image on your consumer’s mind. The way to achieve this level of professionalism beyond business hours is through a 24 hour call service for landscapers.

 

            When considering if an answering service company is right for you it is important to be aware of the benefits. You can avoid missing sales opportunities. For example, if someone calls your landscaping firm after hours and they are sent to voicemail, they would likely hang up and contact another business. With a call service someone is ready to answer your calls at all times. By never missing a call you can ensure your business is able to earn money at every given opportunity. One of the greatest feats, however, is that your company will not only bring in more revenue; but save more money. You will only pay for the times when the call service center is actually working on your behalf. Not only does it look good when you always answer your phone; but outsourcing your calls to an answering service is very affordable (about $1 a call).

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Bilingual Call Support For Landscapers

One of the best parts is callers do not know they are speaking to an answering service! This greatly increases your landscaping business’s level of customer care. You look like a big company when someone answers your phone live 24 hours a day. This is significantly more cost effective than hiring a receptionist dedicated to taking calls. This is because of the sheer fact that when hiring a new employee, you must consider hourly wages, holiday time and days off due to illness.

 

Call centers have generators that automatically cut on in the case of a power outage. This backup answering service plan means that your lawn service company will no longer be at the mercy of the power and telephone companies in the case that all lines go down. Another important feature many businesses do not take advantage of is the bilingual services offered through call centers (generally with no extra charge). That means that customers who speak a different language can be handled just like any other customer. This means more business for you and a more memorable experience for your clients at any time of day.

Landscaper Call Service
Day or night, when your landcape customers call for service or support we answer 24x7 and it is essential that they speak with conveys that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, professional secretaries who represent your organization as if they worked in your office answer every call promptly, in your personalized answer phrase and are ready to address most issues immediately.
Voice Mail
Your callers hear your personalized voice greeting which offers a variety of different options to choose from. For non-urgent and routine office matters, callers can simply record a message into the appropriate Voice Mail box, which can be programmed to notify you each time a message is recorded (optional). Callers with time sensitive situations or emergencies will always have the option to press "0" and be connected to a Live Agent.
Call Overflow
Eliminate hold times and busy signals during peak calling times. Acena will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.

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More Reasons to Use
24 Hour Landcaper Answering Services

  • Nights, weekends, holidays, your calls are answered by a live agent.
  • 100% custom scripting. Our team practically knows your practice, your doctors, and how you handle most any call. Your patients will never know their talking with a third party.
  • Your messages are delivered in real time by via text message, email, fax, paging or voice-mail, or by out call service. Tell us how you want your messages and we’ll take care of the rest.
  • Reduces unnecessary expenses. In most case a few calls over an evening or on the weekends does not justify the cost of a full time employee with benefits.
  • If no response to an emergency call, our service will dispatch to multiple backup numbers.

Call for More Info: 877-382-2362