Expand the availability of your practice with Acena’s Answering Service For Healthcare
The medical industry has a few peculiarities and specificities that set it apart from most other industries. One of the foremost among these is that there are regulations and laws that only affect health care providers. As such, any medical answering service solution hired by a medical professional’s office or clinic needs to be familiar with these laws and regulations. Failure to contract the right kind of company to provide answering service solutions could actually leave a medical professional’s office liable if patient confidentiality or privacy were compromised in some way.
Acena understands that privacy is at the forefront of the special regulations that govern the health care industry. If you hire an answering service that is not familiar with important legislation such as HIPAA, you create both ethical and legal problems for your organization. Ethically, you should be taking every precaution possible to help protect the privacy of your patients, and legally, there are certain standards that need to be followed in order to do exactly that. Experienced answering services in the medical field will be well versed in national and local regulations that govern the handling of patient information, and can provide your patients with a secure and comfortable way to pass information along while always having their privacy protected.
Answering service solutions for healthcare practices also typically include agents who are trained in dealing with the specific situations that arise when fielding calls from patients looking to speak with a medical professional. Sometimes, the circumstances surrounding these calls can be very stressful or worrisome. The best agents that provide answering services in a medical environment are trained in how to deal with these situations. They know how to remain calm, get to the heart of the caller’s concern, and then communicate messages in an effective manner to the health professionals that need to be aware of the situation.
Another consideration when hiring an answering service for a medical practice is how valuable your reception team’s time is. Medical receptionists are trained to perform a wide range of tasks that include a great deal more than just fielding calls from patients or clients. By using an answering service to handle incoming calls to the business, especially during peak times or hours when the reception team is not at work, it frees up those receptionists to focus on the other nuts and bolts of keeping your practice running smoothly.